Payment Policy

At Karats Jewelry, we aim to provide a secure and transparent billing experience. Please review the terms below to understand how payments are processed on our website.

ACCEPTED PAYMENT METHODS

We accept a variety of major credit and debit cards, including:

Visa
Mastercard
American Express
Discover
JCB
Diners Club

All payments must be authorized at the time of purchase. Orders will not be processed until payment is successfully completed.

PAYMENT SECURITY

Your payment information is handled with a high level of security.

Our website is protected using SSL (Secure Socket Layer) encryption, which ensures that all data transmitted during checkout is encrypted and secure.

We also comply with PCI DSS (Payment Card Industry Data Security Standard) requirements to safeguard your payment information. We are PCI DSS compliant under SAQ A level, as all payment information is securely processed by our payment provider, Stripe. We do not store or process any sensitive card data on our servers.

Additionally, our store operates on the WooCommerce platform, which integrates secure and trusted payment gateways to process transactions safely.

CURRENCY

All transactions on our website are processed in United States Dollars (USD).

If your card issuer uses a different currency, your bank may apply currency conversion rates and additional fees. Please check with your payment provider for more details.

CHECKOUT PROCESS

When placing an order, you will be required to provide accurate billing and payment information.

Once you complete the checkout process:

Your payment will be authorized and charged
You will receive an order confirmation email with your purchase details

If you do not receive a confirmation email, please check your spam folder or contact us for assistance.

ORDER CONFIRMATION

An order confirmation email will be sent immediately after your payment is successfully processed.

This email will include:

Order number
Purchased items
Billing and shipping details

Please review the information carefully and contact us promptly if any corrections are needed.

REFUND METHOD

All refunds will be issued to the original payment method used at checkout.

Please note:

Refund processing times may vary depending on your payment provider
It may take 3 – 7 business days for the refunded amount to appear in your account after it has been issued