WHERE DO YOU SHIP?

We currently ship within the mainland United States only. At this time, we do not ship internationally or to offshore territories and islands such as Alaska, Hawaii, Puerto Rico, Guam, APO/FPO/DPO addresses, or PO Boxes.

DO YOU OFFER FREE SHIPPING?

Yes. We offer free shipping on all orders within the United States.

HOW LONG DOES ORDER PROCESSING TAKE?

Orders are processed within 1 to 3 business days from Monday to Saturday, excluding Sundays and U.S. federal holidays.

HOW LONG DOES SHIPPING TAKE?

Shipping transit time is usually 4 to 7 business days. Total estimated delivery time is approximately 5 to 10 business days from the date your order is placed.

WHICH SHIPPING CARRIERS DO YOU USE?

We work with trusted carriers such as USPS, UPS, and FedEx to deliver your orders safely and efficiently.

WILL I RECEIVE A TRACKING NUMBER?

Yes. Once your order has been shipped, you will receive a tracking number via email so you can monitor your package in real time.

CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

Yes. If you need to update your shipping address or order details, please contact us within 8 hours of placing your order.

WHAT SHOULD I DO IF MY PACKAGE IS MISSING?

Please first check around your delivery area and ask neighbors or household members. If you still cannot locate your package, contact us for assistance.

WHAT IS YOUR RETURN POLICY?

We accept return requests within 30 days of delivery for eligible items that are new, unused, and returned in their original packaging.

WHAT ITEMS ARE NOT ELIGIBLE FOR RETURN?

We do not accept returns for:

  • Used or worn items
  • Resized or altered jewelry
  • Damaged items caused by misuse
  • Final sale or promotional items
  • Products returned without original packaging

HOW DO I REQUEST A RETURN?

Please contact our support team with your order number and reason for the return. Once approved, we will provide return instructions.

DO I NEED APPROVAL BEFORE RETURNING AN ITEM?

Yes. All returns must be approved before being sent back. Please do not return items without prior authorization.

WHO PAYS FOR RETURN SHIPPING?

Customers are responsible for return shipping costs for non defective items. If the item is damaged, defective, or incorrect due to our error, we will provide a prepaid return shipping label at no additional cost.

DO YOU CHARGE A RESTOCKING FEE?

No. We do not charge any restocking fees.

HOW LONG DOES IT TAKE TO RECEIVE A REFUND?

Once your return is received and approved, refunds are processed within 3 to 7 business days to the original payment method.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept major credit and debit cards including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Diners Club

IS MY PAYMENT INFORMATION SECURE?

Yes. Our website uses SSL encryption and secure payment gateways powered by Stripe. We are PCI DSS compliant and do not store sensitive card information on our servers.

WHAT CURRENCY DO YOU CHARGE IN?

All transactions are processed in United States Dollars (USD).

WILL I RECEIVE AN ORDER CONFIRMATION EMAIL?

Yes. After your payment is successfully processed, you will receive an order confirmation email containing your order details.

HOW CAN I CONTACT CUSTOMER SUPPORT?

If you need assistance, please contact us:

Email: [email protected]

Address: 6401 Bluebonnet Blvd #2026, Baton Rouge, LA 70836, United States

Support Time:
Mon – Thu 11:00 AM – 7:00 PM
Fri – Sat 11:00 AM – 8:00 PM
Sun 12:00 PM – 6:00 PM